RETURNS & EXCHANGE
Easy Returns & Exchanges
At LA ENVIRO, your satisfaction is paramount. If you're not content with your purchase, you have 30 days from the purchase date to initiate a return or exchange. The item should be in its original condition. Please note, final sale items and clearance/discounted items are not eligible for return/exchange.
To qualify, the merchandise must be:
- Brand new, unused, and in perfect condition.
We offer a 30-day window for free returns. Return shipping fees are the buyer's responsibility. Final sale items are non-refundable. Items showing signs of wear and tear will not be accepted.
Ensure your return/exchange package includes all original hangtags, packaging materials, and components. Return in the original box with protective materials inside. Don't forget to include proof of purchase (order confirmation/email).
Refunds Made Simple
Refunds will be processed via the original payment method. The credited amount will reflect in your next bank statement. After completing the return, you'll receive a confirmation email. Online order returns/exchanges must be initiated within 30 days of order receipt.
For exchanges, we recommend returning the original order and placing a new one. We can't guarantee the same item's availability for exchange.
Follow these steps for returns/exchanges:
- Contact us at email@example.com with your order number and reason.
- We'll provide a Return Authorization (RA) number.
- Pack and seal your return, noting the RA number on the package.
- Return expenses are the customer's responsibility. Use tracking and insurance.
- LA ENVIRO isn't responsible for return package damage or loss.
Handbags & Wallets come with a one-year warranty, subject to conditions and exclusions. This merchandise is protected by a limited warranty from the original purchase date. If a product is found defective within the first year, it can be replaced with the same product.
Making a Warranty Claim
If you have a manufacturing defect, follow these steps:
- Email us at: firstname.lastname@example.org
- Include order details, photos of the damaged product, full name, shipping address, and phone number.
We'll issue a Return Authorization (RA) number. Pack and seal your return with this number.
*Please note, we don't require customers to buy new packaging for return shipping. Reuse original materials.